Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Information you provide directly: such as your name, email address, and any other details you submit through contact forms, account registration, or correspondence with us.
• Usage data: information automatically collected when you access our website or platform, including IP address, browser type, device information, pages visited, and timestamps.
• Cookies and tracking technologies: data collected through cookies, pixels, and similar technologies to understand how our services are used and to improve functionality.
• Third-party information: information we may receive from analytics providers, payment processors, or other third parties where applicable.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Providing, operating, and maintaining our website and services.
• Responding to inquiries, support requests, or other communications.
• Improving, personalising, and expanding our services.
• Monitoring and analysing usage trends to enhance user experience.
• Detecting, preventing, and addressing technical issues, fraud, or security concerns.
• Complying with applicable legal obligations.

3. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your data protection rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our website. These may include essential cookies required for core functionality, analytics cookies that help us understand usage patterns, and preference cookies that remember your settings. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of our website.

5. How We Share Your Information

We do not sell personal information. We may share information in the following circumstances:

• With service providers who perform functions on our behalf, such as hosting, analytics, or customer support, under appropriate confidentiality obligations.
• To comply with applicable law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of Gravelly, our users, or others.
• In connection with a merger, acquisition, financing, or sale of company assets, subject to confidentiality arrangements.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer required, we take reasonable steps to securely delete or anonymise it.

7. Data Security

We implement reasonable technical and organisational measures designed to protect information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain processing activities.
• Request portability of your information in a structured, commonly used format.
• Withdraw consent, where processing is based on consent.

To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding to your request.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our Contact page.